Return Policy
Exchange & Return
Option1 take pride in the quality of their shoes and apparels. If you bought your shoes from our web site, we will be happy to exchange or refund your purchase within 30 days of receipt. If you bought from a retailer, please contact that retailer for assistance. We can only accept returns and exchanges for orders bought through our web site. If you have any questions please contact us at info@option1.in before sending the items back.
How to exchange your shoes and apparels online purchase:
If you need to exchange an item, please send it back to our warehouse with instructions as to which item you want to replace it with. The item must be in perfect condition and in original packaging.
If for any reason, you are not completely satisfied with your purchase, you may return it free of charge for up to 100 days from the original purchase date -- we'll even pay for the return shipping. Merchandise must be unworn, and in the original packaging. We'll also accept the return of incorrect or defective merchandise that meets the guidelines below.
Unworn Merchandise: Includes any item that is in new condition, still contains the original tags and is in the original packaging (if any). Returns will not be accepted if item exhibits any obvious signs of wear or is not in the condition in which it was received.
Defective Merchandise: Includes any item that does not perform as expected or exhibits damage not associated with normal wear. Does not include items that are the wrong size, color, or style.
Incorrect Merchandise: Contact us via e-mail or use our 24/7 Phone Support if you received an item that is different than what was described on the website or is the wrong size, color, or style than what you ordered.
Exchanges:
If you received a faulty item or would like to exchange an item for a different one, simply place another order for the desired item and return the faulty item to us. See below for how to send a return to us.
As stated above, merchandise must be unworn and in the original packaging. We'll also accept the return of incorrect or defective merchandise that meets the guidelines below.
Because of the time involved in shipping and processing your return, we recommend placing a new order right away to ensure the item you want is in stock. Availability of items can change quickly--if you wait to place a new order until after your return is processed, items in your original order may no longer be available.
Please note that if the price of the item has changed since you placed your original order, we'll be happy to honor the previous price on your new order-just contact us using the Call 24/7 link at the top of our site.
If there is a manufacturing defect, we will replace/repair the pair in the same size and style at no charge.
Packing & Sending Your Return
The way you return an item to us will depend on whether you are returning an item you ordered yourself, an item you received as a gift, or an item you received by mistake. But each process is designed to be as easy as possible for you.
Returning an item you ordered yourself
1. Re-pack (but don't seal) your unused item in the original packaging.
2. Visit our online returns center, at: http://www.Option1.in
3. Click the button that says "I ordered the item."
4. Answer all questions to complete the return process.
5. Print the return labels and follow the instructions on the screen.
6. When you complete the online return process, we will send you a confirmation
e-mail that contains details about your return.
7. Pack up your return package by following the instructions on the return labels.
Here's how to send us your return (keep in mind that after you return your gift, the refund will go to the gift purchaser):
1. Re-pack your unused item in the original packaging.
2. Include the original packing slip.
(If you have lost the packing slip, we'll be happy to look up your order
number which will be used to ensure your return is processed correctly--just
contact us using the Call 24/7 link at the top of our site.)
3. Visit the our Shipping & Returns page at: http://www.Option1.in
4. Print out the return label you see on the page, tape it to the box, and drop it
off at your nearest post office. No postage is necessary if the package is
mailed from the India.
Returning an item you received by mistake
1. Visit our Shipping & Returns page at: http://www.Option1.in
2. Print out the return label you see on the page, tape it to the box, and drop it
off at your nearest post office. No postage is necessary if the package is
mailed from India.
Packing slip and Order Number
Finding the Order Number on Your Packing Slip: Look for a chain of characters located below your billing address: e.g., Order ID xxx-xxxxxxx-xxxxxxx.
If you no longer have the packing slip: Visit our online returns center (http://www.Option1.in/) and complete the return process. We'll provide you with a return authorization code, a return label, and additional mailing instructions for returning the item.
Unfortunately, Option1.in can not be responsible for returns packages lost in transit. Sorry, we cannot accept COD deliveries. If you have any questions about the status of your return, contact us via e-mail or use our 24/7 Phone Support.
Allow four weeks from the shipping date for your account to be credited and 1-2 billing cycles for the refund to appear on your credit card statement. Return mailing labels obtained from our online Returns Center are valid for domestic returns only.
Product Recalls and Safety
If you have questions about a product recall, please contact the manufacturer for further assistance. We'll send an e-mail notice to you with recall information and instructions if we are informed of a product recall for an item you purchased.
If you think a product might be unsafe, please report this information to the Consumer Product Safety Commission (CPSC) or contact Option1 directly at support@Option1.in.
Please send your all consignment at :
Enhance Exim Pvt. Ltd.
117/H-2/109, Pandu Nagar,
Kanpur-208005, India
Tel. : 512-2225343
Url: www.option1.in
Option1 take pride in the quality of their shoes and apparels. If you bought your shoes from our web site, we will be happy to exchange or refund your purchase within 30 days of receipt. If you bought from a retailer, please contact that retailer for assistance. We can only accept returns and exchanges for orders bought through our web site. If you have any questions please contact us at info@option1.in before sending the items back.
How to exchange your shoes and apparels online purchase:
If you need to exchange an item, please send it back to our warehouse with instructions as to which item you want to replace it with. The item must be in perfect condition and in original packaging.
If for any reason, you are not completely satisfied with your purchase, you may return it free of charge for up to 100 days from the original purchase date -- we'll even pay for the return shipping. Merchandise must be unworn, and in the original packaging. We'll also accept the return of incorrect or defective merchandise that meets the guidelines below.
Unworn Merchandise: Includes any item that is in new condition, still contains the original tags and is in the original packaging (if any). Returns will not be accepted if item exhibits any obvious signs of wear or is not in the condition in which it was received.
Defective Merchandise: Includes any item that does not perform as expected or exhibits damage not associated with normal wear. Does not include items that are the wrong size, color, or style.
Incorrect Merchandise: Contact us via e-mail or use our 24/7 Phone Support if you received an item that is different than what was described on the website or is the wrong size, color, or style than what you ordered.
Exchanges:
If you received a faulty item or would like to exchange an item for a different one, simply place another order for the desired item and return the faulty item to us. See below for how to send a return to us.
As stated above, merchandise must be unworn and in the original packaging. We'll also accept the return of incorrect or defective merchandise that meets the guidelines below.
Because of the time involved in shipping and processing your return, we recommend placing a new order right away to ensure the item you want is in stock. Availability of items can change quickly--if you wait to place a new order until after your return is processed, items in your original order may no longer be available.
Please note that if the price of the item has changed since you placed your original order, we'll be happy to honor the previous price on your new order-just contact us using the Call 24/7 link at the top of our site.
If there is a manufacturing defect, we will replace/repair the pair in the same size and style at no charge.
Packing & Sending Your Return
The way you return an item to us will depend on whether you are returning an item you ordered yourself, an item you received as a gift, or an item you received by mistake. But each process is designed to be as easy as possible for you.
Returning an item you ordered yourself
1. Re-pack (but don't seal) your unused item in the original packaging.
2. Visit our online returns center, at: http://www.Option1.in
3. Click the button that says "I ordered the item."
4. Answer all questions to complete the return process.
5. Print the return labels and follow the instructions on the screen.
6. When you complete the online return process, we will send you a confirmation
e-mail that contains details about your return.
7. Pack up your return package by following the instructions on the return labels.
Here's how to send us your return (keep in mind that after you return your gift, the refund will go to the gift purchaser):
1. Re-pack your unused item in the original packaging.
2. Include the original packing slip.
(If you have lost the packing slip, we'll be happy to look up your order
number which will be used to ensure your return is processed correctly--just
contact us using the Call 24/7 link at the top of our site.)
3. Visit the our Shipping & Returns page at: http://www.Option1.in
4. Print out the return label you see on the page, tape it to the box, and drop it
off at your nearest post office. No postage is necessary if the package is
mailed from the India.
Returning an item you received by mistake
1. Visit our Shipping & Returns page at: http://www.Option1.in
2. Print out the return label you see on the page, tape it to the box, and drop it
off at your nearest post office. No postage is necessary if the package is
mailed from India.
Packing slip and Order Number
Finding the Order Number on Your Packing Slip: Look for a chain of characters located below your billing address: e.g., Order ID xxx-xxxxxxx-xxxxxxx.
If you no longer have the packing slip: Visit our online returns center (http://www.Option1.in/) and complete the return process. We'll provide you with a return authorization code, a return label, and additional mailing instructions for returning the item.
Unfortunately, Option1.in can not be responsible for returns packages lost in transit. Sorry, we cannot accept COD deliveries. If you have any questions about the status of your return, contact us via e-mail or use our 24/7 Phone Support.
Allow four weeks from the shipping date for your account to be credited and 1-2 billing cycles for the refund to appear on your credit card statement. Return mailing labels obtained from our online Returns Center are valid for domestic returns only.
Product Recalls and Safety
If you have questions about a product recall, please contact the manufacturer for further assistance. We'll send an e-mail notice to you with recall information and instructions if we are informed of a product recall for an item you purchased.
If you think a product might be unsafe, please report this information to the Consumer Product Safety Commission (CPSC) or contact Option1 directly at support@Option1.in.
Please send your all consignment at :
Enhance Exim Pvt. Ltd.
117/H-2/109, Pandu Nagar,
Kanpur-208005, India
Tel. : 512-2225343
Url: www.option1.in
Copyright © 2009 www.option1.in
(Option1™ - Brand owned by Enhance Exim Pvt. Ltd.)
